Return, Refund & Replacement Policy

At Scentify, we take great care to ensure every order is packed securely and reaches you in perfect condition.

No Returns & No Refunds

All sales are final. We do not accept returns or offer refunds once an order has been delivered.

Replacement for Damaged, Defective, or Incorrect Products

A replacement will only be provided if:

- You receive a damaged, leaking, defective, or incorrect product.

- You contact us within 6 hours of receiving your order.

- You provide a continuous, unedited unboxing video starting before the package is opened and clearly showing the shipping label, sealed package, and the issue with the product.

Claims submitted without a proper unboxing video will not be eligible for replacement.

To request a replacement, email us at scentify.in@gmail.com with:

- Your order number

- The unboxing video

- Clear photos of the product (if requested)

- A brief description of the issue

After verification, if your claim is approved, we will send a replacement at no additional cost.

Non-Eligible Claims

Replacement requests will not be accepted for:

- Change of mind

- Fragrance preference or personal liking

- Minor variations in packaging due to manufacturing updates

- Claims made without a valid unboxing video

- Requests made after 24 hours of delivery

- Damage caused by misuse, improper storage, or normal wear and tear

Contact Us

For any questions regarding your order or replacement request, please contact us at:

Email: scentify.in@gmail.com